We may collect and process:

• Identity & contact information: name, company name, phone number, email address, physical address.
• Transaction information: quotations, sales orders, invoices, delivery references, and payment status.
• Communication information: timestamps, delivery status (sent/delivered/read where available), and conversation references for support purposes.

We use information to:

• Process transactions and provide services.
• Send operational notifications (SO/Invoice/Delivery/Reminder).
• Provide customer support and improve service quality.
• Meet administrative, accounting, and legal obligations.

We process personal data as necessary to perform transactions/contractual obligations, for legitimate business interests, and/or to comply with applicable legal requirements.

We may share limited information with service providers that help operate our communications and systems (e.g., WhatsApp Business Platform, ERP/IT providers) strictly to support our operations.

We retain data as long as needed for operational, accounting, and legal purposes. When no longer needed, data will be deleted or anonymized where feasible.

We apply reasonable security measures to protect data from unauthorized access, alteration, or disclosure. However, no system can be guaranteed 100% secure.

You may request access, correction, or deletion of your personal data where permitted by law. For deletion requests, please see our “Data Deletion Instructions” page.

• Email: karyabersamateknindo@gmail.com
• Website: https://karyabersamateknindo.com/